The purpose of this privacy policy is to inform the User, in a clear, simple and transparent manner, of the purposes and nature of the processing of personal data collected during consultation of the Website www.catalinadogaru.com of Design Cati Dogaru S.r.l., for the purposes set out below, subject to the request for consent to the acquisition and use of the data, in compliance with the regulations in force. If the User is under sixteen years of age, consent to the processing of their data must be given or authorised by the holder of parental responsibility, in accordance with Article 8(1) of EU Regulation 2016/679.
The data controller of the personal data collected is Design Cati Dogaru Srl, in the person of its legal representative pro tempore, with registered office in Italy, Casoli (66043 – CH), at the Industrial Zone Casoli Ovest s.n.c., Tax Code and VAT number 02385060682, which can be contacted at the email address contact@catalinadogaru.com and/or at the email address designcdsrl@legalmail.it
"Personal" is defined under Article 4, point 1 of the EU Regulation 2016/679 of the General Data Protection Regulation (GDPR) as any information relating to " an identified or identifiable natural person; an identifiable person is one who can be identified, directly or indirectly, by reference in particular to an identifier such as a name, an identification number, location data, an online identifier or to one or more features of their physical, physiological, genetic, mental, economic, cultural or social identity". The following data are subject to processing by Design Cati Dogaru S.r.l.:
This data will be acquired and used, in the context of the provision of products/services by Design Cati Dogaru S.r.l, subject to the prior informed consent of the data subjects expressed through the following methods: (a) filling in contact forms available at the points of sale (b); subscription to the newsletter for generic direct marketing; (c) completion of a purchase order on the e-commerce platform; (d) during participation in public or private events organised by Design Cati Dogaru S. r.l.; (e) when accessing WhatsApp chat or the telephone network, or Shopify or Instagram, or Facebook, or LinkedIn (f) automatically when accessing and during consultation of the Website www.catalinadogaru.com through the use of cookies. Design Cati Dogaru S.r.l. collects and processes the User's personal data specified above for the purpose of:
Design Cati Dogaru S.r.l. processes User data on the basis of the following reasons: Consent: the processing of the data is carried out following the explicit consent of the User, revocable at any time, expressed in the manner indicated in point 3) letter a) to f); execution of the Contract: the processing of the User's data is necessary for the execution of the sales contract concluded with Design Cati Dogaru S.r.l, in particular for the creation of an account on the Website; for the completion of a purchase order; to guarantee payment, delivery and order tracking; legitimate interest: Design Cati Dogaru S.r.l. may have a legitimate interest in processing the User's data in order to carry out activities to prevent and combat fraud on its Website or during the return of products; when it collects outstanding orders or when it analyses the navigation of its Members in order to improve its offers and services; when it carries out statistical studies on the products and/or services it markets; when it secures its digital media (websites, applications, etc.). There is also the legitimate interest of the company in collecting and publishing photographs and videos of Users acquired during fashion events organised by the same for advertising purposes, given that participation in said events, as specified in point 3, letter d) of this information notice, constitutes a way of acquiring consent to the processing of one's own data. Compliance with legal obligations: Design Cati Dogaru S.r.l. may process data to comply with legal obligations in the context of product recall procedures and/or for the accounting treatment of User orders, etc.
By filling in the "subscription form" for the newsletter subscription, Design Cati Dogaru S.r.l. collects and processes the personal data of Users to complete the subscription to the service, through which they will periodically receive information on advantageous offers, the arrival of new brands, products, and collections, and the invitation to participate in events and/or initiatives. Therefore, the User will only receive the newsletter if they consent to it being sent by completing the subscription procedure and, in any case, they will be free to stop receiving the newsletter free of charge by sending a request to contact@catalinadogaru.com.
The data collected may be communicated to partners of Design Cati Dogaru Srl only for the purpose of carrying out the processing or part of the processing described above and determined by Design Cati Dogaru S.r.l. For the purpose of the correct management of the contractual relationship of sale through the e-commerce platform, in this case, also communicating the data to business partners for the execution of part of the processing and specific services:
There are no plans to pass on your data to third parties or to disclose them for separate and independent processing by third parties.
Cookies are small text strings that the sites you visit send to your terminal equipment (usually your browser), where they are stored and then sent back to the same sites the next time you visit. During navigation on a site, the User may also receive cookies on their terminal that are identified by different sites or web servers ("third parties"). The Website https://www.catalinadogaru.com and its e-commerce platform use cookies to allow Users to view and receive content that is personalised to their interests, including in order to facilitate subsequent visits. The Website uses first-party cookies and third-party cookies. In particular, the site uses:
Please note that any settings you may make on your browsing software regarding the acceptance or rejection of cookies may change your internet browsing experience and the conditions for accessing certain services that require the use of such cookies. The rejection of certain essential cookies, for example, may prevent the completion of an order on our site. (a) when you first access the site and select your personal preference (the banner on first access allows you to totally accept or totally refuse cookies, except for technical and strictly necessary cookies, which are always active) and stores your choice for 365 days; (b) at any other time of browsing by accessing the "consent management" area of the site; (c) set your preferences on the installation of cookies through your browser. For better information on the cookies used by the e-commerce website, please consult the dedicated Cookie Policy and the related extended information.
The Design Cati Dogaru S.r.l. Website also incorporates plugins and/or buttons for social networks, in order to allow easy sharing of content on the social networks Facebook, Twitter, Instagram, YouTube, and LinkedIn. The collection and use of the information obtained by means of the plug-in are regulated by the respective privacy policies of the above-mentioned social networks, to which you may refer: Design Cati Dogaru Srl publishes the images and videos taken during its promotional events on its Website and social networks and social media: publication is made with a generic reference to the name of the event, without any other caption and without any indication of the name of the subjects portrayed, as well as without "tags" and/or links connected to sites or web pages relating to the participants in the event, even if they are public and well-known personalities. The publication and dissemination of the collected images takes place free of charge, for the purely informative and possibly promotional purposes of Design Cati Dogaru S.r.l. (Article 6, paragraph 1 b) GDPR). The photos and videos are collected and used by Design Cati Dogaru S.r.l. through specially authorised agents and are not further communicated or transferred to third parties.
Design Cati Dogaru S.r.l., as the Data Controller, will respect the rights of the data subjects as defined by Chapter III of the GDPR. To this end, Users are hereby informed that, in addition to the right to lodge a complaint with a supervisory authority, they are also entitled to the rights listed below, which they may assert by addressing a specific request to the Data Controller and/or the Data Processor using the appropriate email address contact@catalinadogaru.com. Cati Design Dogaru Srl reserves the right to verify the identity of Users before fulfilling any request..
Each User is entitled to withdraw their consent to the processing of their personal data at any time by sending an email to contact@catalinadogaru.com. Following the declared exercise of this right, the applicant's personal data will be removed from the archives as soon as possible.
Design Cati Dogaru S.r.l. reserves the right to periodically update this policy in order to adapt it to regulatory changes that may occur in the field of privacy.
FAQ – Frequently Asked Questions
Hi! How can we help you?
In this section you can find the answer to your questions.
In case you do not find the answers to your questions in this section, you can always contact our customer service at the email address contact@catalinadogaru.com
To place an order, select the color and size of the product you wish to purchase, then add the product to your cart. You can modify or validate your cart before making the payment. Once you have selected the items, complete the order by clicking on "Checkout". You will be asked to choose the payment method and enter the shipping details. Check that the information entered is correct and click on "Pay Now".
After making a purchase on catalinadogaru.com you will receive an email confirming your order within a few minutes. When your order is shipped, you will receive a second email with a tracking number so you can monitor the delivery of your package.
If you wish to change or cancel your order, please contact our Customer Service as soon as possible. We will do our best to accommodate your request, however we cannot guarantee that your order can be changed once it has been submitted.
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. Orders are shipped with GLS (domestic deliveries). You can also track your package by entering the tracking number directly on the shipping service's website.
All orders are shipped with GLS and require a signature upon delivery. If you are not available when your package arrives, the courier will make two additional attempts to deliver your purchase.
Normal processing time is up to 4 business days. Once your order has been shipped, you will receive a confirmation email with a link to track your order. You should receive your order within 6 business days of placing your order.
Delivery times may vary by country. Delivery to “rural” addresses may result in longer delivery times.
The courier makes deliveries on working days (with the exclusion, therefore, of Saturdays, Sundays and local and national holidays), from 09.00 to 18.00
During sales periods there is an increase in the number of orders which may cause a slight delay in shipping.
We offer free shipping and returns throughout the country (excluding islands) by GLS courier (national deliveries). For all other destinations, shipping costs and any customs duties will be highlighted in the order check-out phase.
You can return any item purchased on CATALINADOGARU.COM within 14 days of the item being delivered. To be eligible for a return, all items must be in their original condition, with all original tags and packaging intact. Worn, used (washed, soiled, with strong cigarette odor), altered or damaged merchandise will not be accepted. Please use the original packaging included in the shipment to return any item. For more information click HERE .
If you are interested in a different size, please contact us immediately at contact@catalinadogaru.com to check product availability. If this item is in our warehouse, we will hold it for you and as soon as we receive your return, we will ship it to the address indicated in your original order. Please note that exchanges for a different style or color are not possible.
Goods returned to the warehouse via courier will be processed within 6 working days of receipt.