FAQ – Frequently Asked Questions
Hi! How can we help you?
In this section you can find the answer to your questions.
In case you do not find the answers to your questions in this section, you can always contact our customer service at the email address contact@catalinadogaru.com
To place an order, select the color and size of the product you wish to purchase, then add the product to your cart. You can modify or validate your cart before making the payment. Once you have selected the items, complete the order by clicking on "Checkout". You will be asked to choose the payment method and enter the shipping details. Check that the information entered is correct and click on "Pay Now".
After making a purchase on catalinadogaru.com you will receive an email confirming your order within a few minutes. When your order is shipped, you will receive a second email with a tracking number so you can monitor the delivery of your package.
If you wish to change or cancel your order, please contact our Customer Service as soon as possible. We will do our best to accommodate your request, however we cannot guarantee that your order can be changed once it has been submitted.
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. Orders are shipped with GLS (domestic deliveries). You can also track your package by entering the tracking number directly on the shipping service's website.
All orders are shipped with GLS and require a signature upon delivery. If you are not available when your package arrives, the courier will make two additional attempts to deliver your purchase.
Normal processing time is up to 4 business days. Once your order has been shipped, you will receive a confirmation email with a link to track your order. You should receive your order within 6 business days of placing your order.
Delivery times may vary by country. Delivery to “rural” addresses may result in longer delivery times.
The courier makes deliveries on working days (with the exclusion, therefore, of Saturdays, Sundays and local and national holidays), from 09.00 to 18.00
During sales periods there is an increase in the number of orders which may cause a slight delay in shipping.
We offer free shipping and returns throughout the country (excluding islands) by GLS courier (national deliveries). For all other destinations, shipping costs and any customs duties will be highlighted in the order check-out phase.
You can return any item purchased on CATALINADOGARU.COM within 14 days of the item being delivered. To be eligible for a return, all items must be in their original condition, with all original tags and packaging intact. Worn, used (washed, soiled, with strong cigarette odor), altered or damaged merchandise will not be accepted. Please use the original packaging included in the shipment to return any item. For more information click HERE .
If you are interested in a different size, please contact us immediately at contact@catalinadogaru.com to check product availability. If this item is in our warehouse, we will hold it for you and as soon as we receive your return, we will ship it to the address indicated in your original order. Please note that exchanges for a different style or color are not possible.
Goods returned to the warehouse via courier will be processed within 6 working days of receipt.